Shipping & Returns

Shipping Policy

  • Orders typically process within 1-2 business days and are ready to ship out within 5-7 days.

  • *Some products take longer to fulfill due to supplier location and other factors.

  • All our super cool stuff is shipped from our suppliers directly to you!

    • We aren't able to change or switch your delivery address once an order is placed - make sure to double check your deliver address at checkout.​

  • Our store currently only ships within the US.  (we are small)​

  • Shipping costs and fees are set by USPS. Options are listed at checkout.

  • Please keep in mind some orders may take longer to process than others due to order size, supplier issues, holiday or volume shipping delays and other factors out of our control. (varies from 5-7 days to as long as 20 days)

    • *we will always do our best to get our cool stuff out to you as fast and efficiently as possible.

Order Status

  • Once you order something cool from us - a conformation email is sent to the email address you listed at checkout.

  • If you don't receive order conformation in 1-2 business days please reach out to: support@tertad.com

  • After your order is processed and ready to ship you will receive a notification from the shipper to track the amazing-ness you purchased.

Return & Exchange Policy

Please carefully refer to the size guide when selecting your apparel item.  Each item is custom made - we are currently unable to accept/process returns or exchanges for items ordered in the wrong size.

TERTAD is unable to accept responsibility for lost or stolen items - if tracking information shows your order was delivered and you don't have the item we are unfortunately unable to issue a refund or replacement item.

Returns & Exchanges are happily given for products/items that:

Damaged

We'll send out another one - that seems fair!

Send us a picture & let us know what happened!

support@tertad.com

Wrong Item

That's our bad Lets get you a replacement! 

Send us a picture & let us know what happened.

support@tertad.com

Technology

error 404 - we...things...don't... alwsy work... their best. :)

Let us know what happened & we'll try and make it right.

support@tertad.com

Print Error

It's not always perfect, but the print is meant to be intact.

Send us a picture & let us know what happened.

support@tertad.com

Return PROCESS:

To process your return please reach out to TERTAD within 30 days of purchase -  send a photo of the damaged goods to support@tertad.com, then based on our policy (above) we'll gladly send a replacement at no cost to you.

Once we receive the refund/exchange request we will provide additional instructions on where to ship the item(s) and arrange for replacement items to be sent out.

(*if applicable)

*Customer is responsible for return shipping costs.